Shipping policy

Thank you for shopping with Hand N' Hand Family Creations! We take pride in creating quality products and getting them to you as quickly as possible.

Processing Times

  • Most orders are processed within 3–7 business days.
  • Custom and personalized items may require additional production time depending on the complexity of the design.
  • Large orders, holiday orders, or special requests may have extended processing times.

Shipping Rates

  • Shipping costs are calculated at checkout based on package weight, dimensions, destination, and shipping method selected.
  • Free shipping promotions may be offered periodically and will be clearly stated when available.

Delivery Estimates

Once your order has shipped, estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days (when available)

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

  • Tracking information will be emailed once your order ships.
  • Please allow up to 24 hours for tracking information to update after shipment.

Shipping Delays

Hand N' Hand Family Creations is not responsible for delays caused by:

  • Weather conditions
  • Carrier service disruptions
  • Holidays
  • Incorrect shipping addresses provided by the customer
  • Other circumstances beyond our control

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Contact us immediately if the order has not shipped.
  • Once shipped, we cannot guarantee address changes.
  • Additional shipping fees may apply if a package must be re-shipped.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Hand N' Hand Family Creations is not responsible for lost, stolen, or misplaced packages.

If you believe your package was lost:

  1. Verify the shipping address.
  2. Check with household members or neighbors.
  3. Contact the shipping carrier directly.
  4. Reach out to us if additional assistance is needed.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 7 days of delivery.
  • Include photos of the damaged item, packaging, and shipping label.
  • We will review the claim and work toward a resolution.

International Shipping

International shipping may be available on select products.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Additional fees imposed by their country

Hand N' Hand Family Creations is not responsible for delays caused by customs processing.

Contact Us

If you have questions about your order or shipping status, please contact us.

Hand N' Hand Family Creations
Custom • Personalized • Inspired 💛

Estimated Turnaround: Most orders ship within 3–7 business days, with custom orders typically shipping within 5–10 business days after design approval.